Who you are: FY2 in Surgery dep. 

Who the patient is: 40 year old, Tanya Markovic: had an operation in her knee last month. 10 days after, she had an infection at the site of the injury for which she was treated. Now, she is ok, but she is very angry and wants to know why she had infection.  Additional information: Post-surgical infection rate in this hospital is within the national guidelines.  Special note: The nurse told you that the patient is angry. The patient has booked a telephone consultation with your department.  What you should do: Talk to her address her concerns.  Note:  She is fine and no infection now, she only wants to know why she had infection.