Who you are: You are an FY2 in the general surgery department.

Who the patient is: Mr. Taipei, is a 40-year-old, who came yesterday for pre-operative assessment for hernia. You took a blood sample from him. Today the lab called you to take another sample because you didn't label the sample properly. The patient has been informed that he will receive a call from you.

What you should do: Ring the patient and tell him over the phone and convince him that blood sample needs to be taken.